All orders placed for delivery within Australia are sent via AusPost.
Free standard delivery on orders over AUD $150
Orders to New Zealand are shipped via DHL Express at a flat rate of NZD $20.
If you have provided an insufficient or incorrect address, please contact our online customer service team as soon as possible, bonjour@maisonbalzac.com as we have a limited period where we can make any amendments to an order before it is sent to our outsourced fulfilment centre for processing. Although we will endeavour to rectify the situation as best we can, we take no such responsibility if the address cannot be changed, and the order has been shipped.
*Delivery times are based on Metro areas, please allow an additional 1-2 days for regional deliveries.
**Please be aware that Dispatch and Shipping times can be longer over seasonally busy periods, such as Christmas, and promotional periods, and delivery times cannot be guaranteed.
If you change your mind and refuse to accept the delivery of an order from Maison Balzac (excepting instances where product(s) arrive damaged, or the incorrect product(s) have been received), the customer is solely responsible for all original shipping charges, duties, taxes and/or customs charges incurred, and the cost of returning the package. This amount will be deducted from your purchase ahead of processing a refund.
Any claims pertaining to short shipping or incorrect/damaged products must be lodged with Maison Balzac customer service within 7 days of receiving the goods. We are unable to accept or process any claims lodged after this duration.
If you have any questions, concerns or special requests, please feel free to
contact our support team for further help and information.
We remain the owner of the items we supply to you until you have paid in full all amounts that you owe us. The items are at your risk as soon as they leave our premises for delivery to you.
Bonjour
